Frequently Asked Questions
All of our orders are despatched from our warehouse in Birmingham via Royal Mail within 24h.
We offer free standard delivery on all orders over £60.
Standard Delivery: £4.95
Next-day Delivery: £6.95
You can visit our international store at: maltandbrew.com
Currently we do not offer click and collect services from our warehouse.
In the unlikely event that your glassware is broken in transit, we will replace the glass free of charge as soon as we are notified. No need for a return.
You have 30 days to organise a return for your order if you are not satisfied. Our return system is self-service and can be accessed here.
All of our glassware must be handwashed.
No. All of our crystal glassware (including decanters) are made using lead-free crystal.
Lead-free crystal replaces lead with barium oxide, zinc oxide and magnesium oxide. This creates a stronger crystal glass than leaded crystal, whilst maintaining similar qualities.
Research has shown that it is NOT safe to store wine, whisky or any spirits in leaded crystal and caution should be used when purchasing decanters, especially from vintage stores.
At this time we do not offer engraving. We have had customers who have successfully had our glasses engraved externally by professionals, but we cannot issue a return in the case of breakage.
Unfortunately we currently do not run promotions that allow two coupons to be used in the same checkout.